mry88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how mry88 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who access or use the mry88 platform located at https://mry88.lat. This Policy applies to all visitors, registered users, and any person whose personal data is processed by mry88 in connection with the use of our services.

By registering an account, accessing the mry88 platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should cease using the mry88 platform immediately.

2. Who We Are

mry88 is an international online gaming platform primarily serving Malaysian players across regions including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Bangsar. We provide sports betting, live casino, slot games, fishing games, and associated promotional services. mry88 operates under international licensing, and we are committed to upholding robust data protection standards aligned with global best practices.

For all privacy-related matters, mry88 acts as the data controller — meaning we determine the purposes and means of processing your personal data. You may contact our data protection point of contact via the email address listed in Section 14 of this Policy.

3. Data We Collect

mry88 collects the following categories of personal data depending on how you interact with our platform:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (used for mandatory 21+ age verification)
• Email address
• Mobile phone number
• Residential address (country and state)
• Government-issued identification (where required by KYC procedures)

3.2 Financial and Transaction Data

• Deposit and withdrawal transaction records in Malaysian Ringgit (MYR)
• Payment method identifiers — e.g., Touch n Go eWallet account reference, Boost, Maybank, or CIMB account details (partially masked)
• Cryptocurrency wallet addresses (where applicable)
• Account balance history and bonus redemption records

3.3 Gameplay and Behavioural Data

• Games played, bet amounts, win/loss records, and session durations
• Sportsbook wagering activity including event selections and live betting patterns
• Login timestamps, session data, and device identifiers

3.4 Technical and Device Data

• IP address and approximate geolocation data
• Browser type, operating system, and device type
• Referring URLs and on-site navigation paths
• Cookie identifiers and similar tracking technologies (see Section 10)

3.5 Communications Data

• Live chat transcripts with customer support agents
• Email correspondence with mry88 support
• Feedback, complaints, or dispute records

4. How We Collect Data

mry88 collects personal data through the following means:

• Direct provision: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or fill out any form on the platform.
• Automated technologies: Cookies, web beacons, pixel tags, and server-side logging that automatically record technical and behavioural data as you use the platform.
• Third-party sources: Identity verification agencies, fraud prevention databases, and payment processors may provide supplementary data to help us validate your identity or flag suspicious activity.
• Public sources: In limited circumstances, publicly available information may be cross-referenced for compliance or fraud-prevention purposes.

5. How We Use Your Data

mry88 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your mry88 player account, including verifying your identity and processing login requests.
• Service delivery: Processing deposits and withdrawals in MYR, crediting bonuses such as the Welcome Bonus, and enabling access to sports betting, live casino, slots, and fishing games.
• Legal compliance: Fulfilling obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations, including mandatory age verification to confirm players are 21 years of age or older.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, or any abuse of the mry88 platform.
• Customer support: Responding to your queries, complaints, and requests submitted via live chat or email.
• Personalisation: Tailoring game recommendations, promotional offers, and platform content to your preferences and activity history — for example, surfacing relevant slot titles or Sportsbook markets you may enjoy.
• Marketing communications: Sending you promotional emails, SMS, or push notifications about mry88 offers, bonuses, and events, where you have provided consent or where legitimate interest applies. You may opt out at any time.
• Platform improvement: Analysing aggregated usage data to improve the platform's performance, user interface, and game catalogue.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and, where appropriate, contacting you with support resources or applying account limits.

6. Legal Basis for Processing

mry88 processes your personal data on one or more of the following legal grounds depending on the activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering — including account management, transactions, and service delivery.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including AML, KYC, and age verification requirements.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service optimisation, where these interests are not overridden by your rights.
• Consent: Where you have explicitly given consent — for example, when opting in to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Sharing Your Data

mry88 does not sell, rent, or trade your personal data. We may share your data only with trusted third parties in the following circumstances:

• Payment processors: Financial service providers facilitating MYR transactions, including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and cryptocurrency payment gateways. These parties receive only the data necessary to process your transaction.
• Identity verification providers: Third-party KYC and age-verification services used to confirm your identity and ensure you meet the 21+ age requirement.
• Game and platform technology providers: Software providers and API partners whose games or infrastructure are integrated into the mry88 platform. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Fraud prevention and AML services: Specialist third parties that help us screen transactions, detect suspicious activity, and meet our regulatory obligations.
• Legal and regulatory authorities: Where required by law, court order, or regulatory direction, we may be obligated to disclose your personal data to relevant authorities.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, personal data may be transferred to the relevant successor entity. You will be notified of any such change via email or a prominent notice on the platform.

All third parties with whom mry88 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

8. Data Retention

mry88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or the closure of your account, whichever is later.
• Support communications: Retained for up to three (3) years from the date of the interaction, unless the subject matter requires longer retention (e.g., an ongoing dispute).
• Marketing consent records: Retained for as long as you remain subscribed, and for a period of three (3) years following withdrawal of consent.
• Cookie and analytics data: Retained for up to thirteen (13) months from collection, after which it is either deleted or anonymised.

Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Security Measures

mry88 implements a layered set of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• AES-256 encryption for data stored on our servers
• Transport Layer Security (TLS) protocol for all data transmitted between your device and the mry88 platform
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Multi-factor authentication requirements for administrative platform access
• Regular penetration testing and security audits conducted by independent third-party specialists
• Real-time intrusion detection and anomaly monitoring systems
• Staff training on data protection responsibilities and secure data handling procedures

10. Cookies Policy

mry88 uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on mry88:

10.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as account login, session management, and security checks. Essential cookies cannot be disabled without breaking basic platform functionality.

10.2 Performance and Analytics Cookies

These cookies collect anonymised data about how players navigate and use the mry88 platform — for example, which pages are visited most frequently and whether users encounter errors. This data helps us identify performance issues and improve the overall experience.

10.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, preferred game categories, or display options — so that you do not have to re-enter them on every visit.

10.4 Marketing and Targeting Cookies

With your consent, mry88 may use cookies to deliver personalised promotional content and relevant offers based on your browsing behaviour and gaming activity. You can withdraw this consent at any time by adjusting your cookie preferences in your account settings or browser configuration.

Most modern browsers allow you to control cookies through their settings. Blocking certain categories of cookies may affect your experience on the mry88 platform.

11. Your Rights

Subject to applicable laws and any overriding legal obligations, you hold the following rights in respect of your personal data held by mry88:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected. Note that this right may be limited by legal retention obligations.
• Right to restrict processing: You may ask us to pause the processing of your personal data while a dispute or complaint is being resolved.
• Right to data portability: Where processing is based on your consent or on contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before withdrawal.

To exercise any of these rights, please contact our support team using the details in Section 14. We aim to respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case we will inform you of the extension and the reason for it.

12. Minors and Age Verification

mry88 is an adult-only platform. Registration and participation in any game or wagering activity on mry88 is strictly prohibited for individuals under the age of 21 years. This age restriction applies to all players accessing the platform from Malaysia and any other jurisdiction.

As part of our responsible gaming and KYC obligations, mry88 conducts age verification checks during the registration process and at any point where we have reasonable grounds to believe that a player may be underage. We do not knowingly collect or process personal data from individuals under 21. If we become aware that personal data has been collected from a person who does not meet the age requirement, we will take immediate steps to delete that data and close the account.

If you believe a minor has registered on mry88 or is accessing our platform, please contact our support team immediately at the email address listed in Section 14. For further guidance on protecting minors from online gambling, please visit our Responsible Gaming page.

13. Policy Changes

mry88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform at least fourteen (14) days before the changes take effect.

The "Last updated" date displayed at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how mry88 protects your personal data. Continued use of the mry88 platform after any update constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mry88, please do not hesitate to reach out to our support team:

• Live chat: Available 24 hours a day, 7 days a week directly on the mry88 platform — typically the fastest way to reach us.
• Email (non-clickable): [email protected]

Our support team is available in English and Bahasa Melayu. For privacy-related queries specifically, please include "Privacy Request" in your subject line so that your message is directed to the appropriate team member without delay. We are committed to addressing all data protection concerns promptly, fairly, and in full compliance with applicable standards.